Shipping policy
Shipping Policy
Thank you for shopping with Lumivis.
Processing Time
All orders are processed within 1–5 business days. Processing times may vary depending on product demand, order volume, holidays, or seasonal traffic.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Rates
We offer free shipping on all orders.
No minimum purchase is required.
Estimated Delivery Times
Estimated delivery time for all orders is approximately 1–3 weeks depending on:
- Order volume
- Seasonal demand
- Carrier delays
- Customs processing (for international orders)
- Weather or other unforeseen shipping disruptions
Please note that delivery estimates are not guaranteed.
Tracking Information
Tracking information will be provided once your order has shipped. Tracking updates may take several days to appear depending on the carrier.
Delays
Lumivis is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information provided by the customer
- Weather conditions
- High seasonal demand
- Events outside of our control
We appreciate your patience and understanding during peak periods.
Incorrect Addresses
Customers are responsible for ensuring that shipping information is entered correctly at checkout.
If an incorrect or incomplete address is provided, we may be unable to offer replacements or refunds for lost packages.
Lost or Stolen Packages
Lumivis is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience an issue with delivery, please contact the shipping carrier directly.
Contact
For shipping-related questions, please contact: